Embroidery Process:
1) Logo Digitization. We will take your logo and convert it to stitches.
2) Proof Process. We will provide you with a scanned sew-out for your approval. This will be your opportunity to review size, color, etc. If you wish for anything to be revised this is your opportunity.
3) Production. With your proof approval we will begin production of your order.
4) Shipment. Shipment confirmation email with tracking information.
Additional Information:
1) 13 piece minimum. All items in the same order must get the same logo.
2) Logo size is approximately 3.5-4″ wide depending on logo specifications. Embroidery is offered on left chest (shirts) and front/center (hats). Shirts and hats cannot be combined to reach minimums.
3) No additional set up fees or digitization charges.
4) 10 business day production time from date of purchase & usable artwork (approximate). Additional time may be necessary during peak seasons.
5) Accepted file types: .eps/.ai/.pdf/.png (and other vector file types).
6) Orders with embroidery cannot be canceled at any time.
7) Discount codes cannot be applied to embroidery services.
8) Orders for returning customers will be printed identically to previous order unless specific instructions are provided otherwise.
Fast Shipping and Professional Packaging
We have a range of shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly skilled and will wrap your goods in accordance with our exact and precise specifications. Your goods will undergo a thorough examination and will be properly packaged prior to being delivered. We ship to thousands of customers every day from all over the world. This is a sign of our determination to be the largest online retailer in the world. The warehouses and centers for distribution are in Europe, as well as the USA.
Orders that include more than 1 item are assigned processing times in accordance with the item.
We will carefully examine all items ordered before shipping. Most orders are shipped within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
We do not manage the stock in our factory and warehouse. The actual levels of stock can change at any time. Please be aware that it's possible that your order will run out of stock even after you have placed the order.
Our policy lasts thirty days. If 30 days have passed by since your purchase however, we're unable to give you a return or exchange.
Your item must be in the original packaging and in good condition. It must also not be used. You must have the item in its original packaging.
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